Your privacy matters to us. This page explains what information we collect, how we use it, and how we keep it safe. If you have any questions, reach out at info@vivocasa.com.au.
When you place an order, we collect your name, email address, delivery address, phone number, and payment information. Payment details are processed securely through Shopify and are never stored on our systems.
We automatically collect certain technical information including your IP address, browser type, pages visited, and how you arrived at our site. This is standard for all online stores and helps us understand how to improve the experience.
Yes, basic browsing data such as pages viewed and time spent on the site is collected through cookies and analytics tools. No personally identifiable information is collected unless you choose to provide it, for example by signing up to our mailing list or completing a purchase.
We use your information to:
- Process and fulfil your order.
- Send you order confirmation and shipping updates.
- Handle returns, refunds, or customer service requests.
- Send marketing emails if you have opted in (you can unsubscribe at any time).
- Improve the site and your shopping experience.
Only if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at info@vivocasa.com.au.
No. We do not sell your personal information to third parties. We share it only with the services required to operate our store, such as Shopify (our platform), Australia Post (for delivery), and our payment provider. These services are bound by their own privacy obligations.
We use the following third-party services to operate our store:
- Shopify - our e-commerce platform and payment processing.
- Australia Post - for order fulfilment and delivery.
- Google Analytics - for anonymous site traffic analysis.
- Klaviyo - for email marketing (only if you have opted in).
Each of these services has their own privacy policy and handles your data in accordance with their obligations.
Cookies are small files stored on your device that help websites remember your preferences and browsing activity. We use cookies to keep items in your cart, remember your session, and analyse how people use our site. You can disable cookies in your browser settings, though this may affect how the site functions.
Yes. You can request a copy of the personal information we hold about you, ask us to correct inaccurate information, or request that we delete your data. Contact us at info@vivocasa.com.au and we will respond within a reasonable timeframe.
We may update this policy from time to time. When we do, the revised version will be published on this page with an updated date. We encourage you to review it periodically. Continued use of the site after changes are posted means you accept the updated policy.
Email us at info@vivocasa.com.au and we will get back to you within 2 business days (Monday to Friday, 9am to 5pm AEST).