By using the VIVOCASA website and placing an order with us, you agree to the following terms. Please read them carefully. If you have any questions, contact us at info@vivocasa.com.au.
This website is operated by VIVOCASA, an Australian business. By visiting this site or making a purchase, you agree to be bound by these terms of service and all applicable laws and regulations.
Yes. We reserve the right to update these terms at any time. Changes take effect when posted on this page. Continued use of the site after changes are posted means you accept the updated terms.
We do our best to keep stock levels accurate, but availability can change. If a product you ordered is out of stock after your purchase, we will notify you promptly and offer a full refund or an alternative where possible.
We make every effort to display products accurately. Colours may vary slightly depending on your screen settings. If your product looks significantly different from what was shown, contact us and we will make it right.
Yes. All prices are in Australian dollars (AUD) and include GST where applicable. We reserve the right to update prices at any time. The price displayed at checkout is the price you pay.
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely through Shopify. We do not store your card details.
If a product is listed at an incorrect price due to a typographical error, we reserve the right to cancel the order and provide a full refund. We will notify you as soon as possible if this occurs.
We process orders quickly. Contact us as soon as possible at info@vivocasa.com.au if you need to make a change. We will do our best to help, but we cannot guarantee changes or cancellations once an order has been dispatched.
We reserve the right to cancel any order at our discretion, including in cases of suspected fraud, stock unavailability, or pricing errors. If we cancel your order, you will receive a full refund.
All content on this site, including text, images, logos, and product descriptions, is the property of VIVOCASA and may not be reproduced, distributed, or used without our written permission.
To the extent permitted by law, VIVOCASA's liability is limited to the value of the goods purchased. We are not liable for indirect or consequential losses. Nothing in these terms excludes or limits any right you have under the Australian Consumer Law.
These terms are governed by the laws of Australia. Any disputes will be subject to the jurisdiction of Australian courts.
Email us at info@vivocasa.com.au and we will get back to you within 2 business days (Monday to Friday, 9am to 5pm AEST).