Shipping policy

Shipping Rates

All orders ship via Australia Post. We aim to get your order out the door quickly and to you without any fuss. If something does not go to plan, we are here to sort it out.

Standard Shipping

$12.95 flat rate, or free on all orders $60 or more. Delivery is typically 3 to 6 business days depending on your location within Australia.

Express Shipping

$15.95 via Australia Post Express Post. Next business day to most metro areas. Remote and rural locations may take 2 to 3 business days. Express Post delivery times are subject to Australia Post network availability in your area.

Processing and Dispatch

All orders are processed within 1 to 2 business days of payment being confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched you will receive a confirmation email with your Australia Post tracking number.

Tracking

Once your order is dispatched you will receive an email with your Australia Post tracking number. You can track your delivery at auspost.com.au.

If you have not received a tracking email within 3 business days of placing your order, contact us at info@vivocasa.com.au and we will look into it straight away.

If your parcel appears lost or there has been no tracking movement for several business days, contact us at info@vivocasa.com.au with your order number and we will investigate with Australia Post on your behalf.

Delivery Issues

Please double-check your delivery address before completing your order. Contact us at info@vivocasa.com.au as soon as possible if you spot a mistake. We can correct the address if your order has not yet been dispatched. Once a parcel is with Australia Post we are unable to redirect it.

If your order arrives damaged, contact us within 7 days of receiving it at info@vivocasa.com.au with your order number, a description of the damage, and clear photos. We will arrange a replacement, refund, or store credit and cover all return shipping at no cost to you.

Once an order has been handed to Australia Post, delivery timeframes are outside our control. VIVOCASA is not responsible for delays caused by the carrier, public holidays, or circumstances beyond our control. That said, if your order appears genuinely lost, we will always do our best to help resolve it.

International Shipping

We currently ship to all states and territories within Australia only. International shipping is on the way. Sign up to our mailing list to be the first to know when it launches.

Got a shipping question? Email us at info@vivocasa.com.au and we will get back to you within 2 business days (Monday to Friday, 9am to 5pm AEST).